When your shoes arrive, please try them on indoors and make sure your shoes fit well before deciding to keep them as we only accept returns on shoes still in brand new condition. This means that the innersole, outer sole and leather can show no signs of dirt or wear.
Our shoes are made with a non-lasted technique, meaning the leather will lay softly over the foot instead of being molded into a rigid and smooth toe box. The natural contours of your toes will show through the leather and this is normal.
If your shoes are a little snug at first in the toe box area, you can stretch them by stuffing the toe box with a DRY rag. Push the cloth tightly into the front of the shoe—don't worry, you cannot hurt them and it does not impact your ability to return them. Let the shoes sit stuffed overnight to stretch and try them on for size again.
Pulling your heel to the back of the shoe, you should have approximately the width of your index finger of extra space in front of your toes and the front seam of the shoe. For young children, this can be up to a 1/2 inch extra for shoes or even 1 inch for moccasins to account for extra growing room.