Return any brand new shoe for any reason for a full refund, even if you customize with your own special colors! Learn more about our shipping options or return policy.
We accept returns on all shoes that are in brand new condition within 45 days of delivery, even if you customized them with your own unique colors and motifs.
There are some exceptions to this policy. These conditions will make your shoes non-returnable:
Shoes that are dirty or show signs of wear.
Shoes treated with leather care products.
Shoes sold in our semi-annual clearance sale or Made-to-Order shoes. These shoes will be labeled as non-returnable at time of purchase.
You have two options for shipping your shoes back to us:
Option 1: Print a Prepaid Shipping Label
Use this online form to generate a prepaid return shipping label if you meet our return requirements. Please note $9.00 will be deducted from your refund to cover shipping and convenience fees.
Option 2: Ship It Yourself
If you would rather coordinate your own return shipping then fill out the form on the back of the printed invoice you received with your order and include it in the box with your items. You can also cut out our return shipping address from the back of your invoice and tape it to your package. We strongly recommend getting a tracking number when you ship your shoes back to us in case there are any problems with the delivery service.
Lost your invoice? Click here to print the form:
About RePack:
You may have received your shoes in a RePack reusable shipping package. You can use this package to return your purchase by following these steps:
Remove and discard the label that shows your name and shipping address.
Insert the product(s) you are returning into the RePack package.
Use the attached Velcro to close the package, then add packaging tape to seal it securely.
Attach a return shipping label to the outside of the package, but DO NOT use the RePack return label that comes attached to the envelope flap. All returns must be sent to Softstar's workshop in Philomath, Oregon. You can cut out Softstar's return address from the back of your invoice or generate a new return label using one of the options above.
Send your still-new shoes back to our workshop for a refund. You can use this button to purchase and print a return shipping label for approximately USD 20 (EUR 17):
Canadian Customers: please note we are unable to refund HST
To expedite delivery of your new pair of shoes and to ensure order details are correct, we ask that you return your original items to us for a refund and place a new order online at your convenience. The cost of the original shoes will be refunded when they arrive at our shop.
We strongly recommend getting a tracking number when you ship your shoes back to us in case there are any problems with the delivery service.
"Thank you, thank you, thank you!!!! I have purchased over 8 pair of 'minimalist' shoes in the past 3 years...none of them felt like walking barefoot to me......until now. Your leather is soft your soles are flat and my foot is relaxed!!!"
Janet in AshevilleNorth Carolina.
"My entire experience with Softstar has been nothing short of an amazing experience from beginning to end. Will not buy any other shoes...my feet no longer hurt at all."
Julie M. Oak Park, Ilinois
"This shoe is exactly what you would hope it to be. High quality leather and workmanship in a simple, natural stance running shoes made of all natural materials. Glad I found them."
Wayne B. Ann ArborMichigan
"I've never had shoes that have fit as well as these or received as many compliments… I wish I had found them sooner!"
Kirsten Q, BoltonConnecticut
"There are no other shoes like Softstar - strong, comfortable, pretty - the best choice of minimal shoes one can get. Thank you for making our lives easier and wonderful!"
MichalHaogen, Israel
"I am loving these shoes! They are just lovely to have on the feet. And I am not easily impressed... There's nothing on the market that I know of that allows full toe splay! To me, it's a beautiful thing to let the toes move with absolute freedom in the shoe. I cannot do that with ANY OTHER of the barefoot shoes."
RichardMegagrip Primal RunAmoc
"I spent SO MANY years searching for a shoe to fit my feet. At last, you have given me such a shoe! I am convinced that had I met this shoe 30 years ago, I would not have the deformed feet I have now, nor would I have had surgery done on one of them. Abundant thanks for this design that honors my feet."
TurtlePrimal Sawyer
"These shoes are absolute perfection… The toe box finally allows my pinky toe and big toe to splay naturally and has taken away all previous foot pain… My feet will accept nothing less now."
KrisPrimal Sawyer
"Finally something I will wear to work that is truly foot shaped… I usually take my shoes off as soon as I arrive home. I was so comfortable in these that I didn't think about it, and I left them on for hours into the evening."
FinnPrimal Merry Jane
"These are fantastic. Softstar showed themselves as the best minimal shoe company on the market with these. Functionally, they are the best fitting shoes I own, and they are the most stylish."
AshleyPrimal Merry Jane
"Blown away. These should be the standard. I work at a physio clinic and see multiple people come in with foot pain (bunions, flat feet, plantar fasciitis) and it's mostly because of the effects of improper footwear over time... These shoes are the perfect solution."
SaulPrimal RunAmoc
"These are the best shoes I've ever owned. FINALLY A TOE BOX SHAPED LIKE A HEALTHY FOOT… I can wear my toe separators in these without any squishing or pressure against the sides of the shoe. Finally, finally, finally... someone prioritized function over form in creating a shoe that feels great to wear."
