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Returns and Exchanges

We accept returns on all shoes that are in brand new condition within 45 days of delivery, even if you customized them with your own unique colors and motifs.

There are some exceptions to this policy. These conditions will make your shoes non-returnable:

  • Shoes that are dirty or show signs of wear.
  • Shoes treated with leather care products.
  • Shoes sold in our semi-annual clearance sale or Made-to-Order shoes. These shoes will be labeled as non-returnable at time of purchase.
  • USA Customers: How to Return Shoes

    You have two options for shipping your shoes back to us:

    Option 1: Print a Prepaid Shipping Label

    Use this online form to generate a prepaid return shipping label if you meet our return requirements. Please note $9.00 will be deducted from your refund to cover shipping and convenience fees.

    Option 2: Ship It Yourself

    If you would rather coordinate your own return shipping, fill out the form on the back of the printed invoice you received with your order and include it in the box with your items. We strongly recommend getting a tracking number when you ship your shoes back to us in case there are any problems with the delivery service.

    Lost your invoice? Click here to print the form:

  • Outside USA: How to Return Shoes

    Use this link to create a prepaid return shipping label:

    Canadian Customers: please note we are unable to refund HST

  • How to Exchange Shoes

    To expedite delivery of your new pair of shoes and to ensure order details are correct, we ask that you return your original items to us for a refund and place a new order online at your convenience. The cost of the original shoes will be refunded when they arrive at our shop.

    We strongly recommend getting a tracking number when you ship your shoes back to us in case there are any problems with the delivery service.

"Thank you, thank you, thank you!!!! I have purchased over 8 pair of 'minimalist' shoes in the past 3 years...none of them felt like walking barefoot to me......until now. Your leather is soft your soles are flat and my foot is relaxed!!!"

Janet in Asheville North Carolina.

"My entire experience with Softstar has been nothing short of an amazing experience from beginning to end. Will not buy any other shoes...my feet no longer hurt at all."

Julie M. Oak Park, Ilinois

"This shoe is exactly what you would hope it to be. High quality leather and workmanship in a simple, natural stance running shoes made of all natural materials. Glad I found them."

Wayne B. Ann Arbor Michigan

"I've never had shoes that have fit as well as these or received as many compliments… I wish I had found them sooner!"

Kirsten Q, Bolton Connecticut

"There are no other shoes like Softstar - strong, comfortable, pretty - the best choice of minimal shoes one can get. Thank you for making our lives easier and wonderful!"

Michal Haogen, Israel