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Return Policy

We accept returns on all shoes that are in brand new condition within 45 days of delivery, even if you customized them with your own unique colors and motifs.

There are some exceptions to this policy. These conditions will make your shoes non-returnable:

  • Shoes that are dirty or show signs of wear.
  • Shoes treated with leather care products.
  • Shoes sold in our semi-annual clearance sale or Made-to-Order shoes. These shoes will be labeled as non-returnable at time of purchase.
  • USA Returns Portal

    Send your still-new shoes back to our workshop for a refund. You can use this button to create a return label, and $9.00 will be deducted from your refund. Please note: USPS First Class labels should not be used on PRIORITY boxes.

    About RePack

    You may have received your shoes in a RePack reusable shipping package. If you use this mailer to return your purchase to Softstar, you must affix a pre-paid shipping label to the outside of the package.

    The RePack label on the inside flap is only for mailing empty bags to RePack, and should remain tucked inside the package if you are returning shoes to Softstar.

    Ensure Return Label Says

    THIS

    SHIP TO: Softstar Shoes, 914 Main Street, Philomath Oregon 97370 USA

    green check mark softstar return label example

    NOT THIS

    The label addressed to REPACK is only for mailing EMPTY bags to be reused.

    red cross mark repack return label example

    If you would rather coordinate your own return shipping

    You may wish to use our printable self-ship label. Please include a note with your name, order number and reason for return. We strongly recommend getting a tracking number in case there are any problems with the delivery service. Ship to: Softstar Shoes, 914 Main Street, Philomath OR 97370.

  • International Returns Portal

    Send your still-new shoes back to our workshop for a refund. You can use this button to purchase and print a return shipping label for approximately USD 20 (EUR 17):

    Canadian Customers: please note we are unable to refund HST

  • How to Exchange Shoes

    To expedite delivery of your new pair of shoes and to ensure order details are correct, we ask that you return your original items to us for a refund and place a new order online at your convenience. The cost of the original shoes will be refunded when they arrive at our shop.

    We strongly recommend getting a tracking number when you ship your shoes back to us in case there are any problems with the delivery service.

"Thank you, thank you, thank you!!!! I have purchased over 8 pair of 'minimalist' shoes in the past 3 years...none of them felt like walking barefoot to me......until now. Your leather is soft your soles are flat and my foot is relaxed!!!"

Janet in Asheville North Carolina.

"My entire experience with Softstar has been nothing short of an amazing experience from beginning to end. Will not buy any other shoes...my feet no longer hurt at all."

Julie M. Oak Park, Ilinois

"This shoe is exactly what you would hope it to be. High quality leather and workmanship in a simple, natural stance running shoes made of all natural materials. Glad I found them."

Wayne B. Ann Arbor Michigan

"I've never had shoes that have fit as well as these or received as many compliments… I wish I had found them sooner!"

Kirsten Q, Bolton Connecticut

"There are no other shoes like Softstar - strong, comfortable, pretty - the best choice of minimal shoes one can get. Thank you for making our lives easier and wonderful!"

Michal Haogen, Israel

"I am loving these shoes! They are just lovely to have on the feet. And I am not easily impressed... There's nothing on the market that I know of that allows full toe splay! To me, it's a beautiful thing to let the toes move with absolute freedom in the shoe. I cannot do that with ANY OTHER of the barefoot shoes."

Richard Megagrip Primal RunAmoc

"I spent SO MANY years searching for a shoe to fit my feet. At last, you have given me such a shoe! I am convinced that had I met this shoe 30 years ago, I would not have the deformed feet I have now, nor would I have had surgery done on one of them. Abundant thanks for this design that honors my feet."

Turtle Primal Sawyer

"These shoes are absolute perfection… The toe box finally allows my pinky toe and big toe to splay naturally and has taken away all previous foot pain… My feet will accept nothing less now."

Kris Primal Sawyer

"Finally something I will wear to work that is truly foot shaped… I usually take my shoes off as soon as I arrive home. I was so comfortable in these that I didn't think about it, and I left them on for hours into the evening."

Finn Primal Merry Jane

"These are fantastic. Softstar showed themselves as the best minimal shoe company on the market with these. Functionally, they are the best fitting shoes I own, and they are the most stylish."

Ashley Primal Merry Jane

"Blown away. These should be the standard. I work at a physio clinic and see multiple people come in with foot pain (bunions, flat feet, plantar fasciitis) and it's mostly because of the effects of improper footwear over time... These shoes are the perfect solution."

Saul Primal RunAmoc

"These are the best shoes I've ever owned. FINALLY A TOE BOX SHAPED LIKE A HEALTHY FOOT… I can wear my toe separators in these without any squishing or pressure against the sides of the shoe. Finally, finally, finally... someone prioritized function over form in creating a shoe that feels great to wear."

Ben Primal RunAmoc