Return Policy

Send your still-new shoes back to our workshop for a refund. You can use this button to create a return label, and $9.00 will be deducted from your refund.

Create Prepaid Return Label - USA

About RePack

You may have received your shoes in a RePack reusable shipping package. If you use this mailer to return your purchase to Softstar, you must either print or purchase a pre-paid shipping label and affix it to the outside of the package.

The RePack label on the inside flap is only for mailing empty bags to RePack, and should remain tucked inside the package if you are returning shoes to Softstar.

Ensure Return Label Says

If you would rather coordinate your own return shipping

You may wish to use our printable self-ship label. Please include a note with your name, order number and reason for return. We strongly recommend getting a tracking number in case there are any problems with the delivery service. Ship to: Softstar Shoes, 914 Main Street, Philomath OR 97370.

Send your still-new shoes back to our workshop for a refund. You can use this button to purchase and print a return shipping label for approximately USD 20 (EUR 17):

Returns Portal

Canadian Customers: please note we are unable to refund HST

To expedite delivery of your new pair of shoes and to ensure order details are correct, we ask that you return your original items to us for a refund and place a new order online at your convenience. The cost of the original shoes will be refunded when they arrive at our shop.

We strongly recommend getting a tracking number when you ship your shoes back to us in case there are any problems with the delivery service.