Shipping Information - Softstar Shoes

softstar-shoe-shipping-rates

Note: shipping delivery times shown in rate charts above do not include the time it takes to make the shoe, if necessary.

We offer free outbound First Class shipping to all destinations within USA. Customers are responsible for return shipping fees.

We use minimal packaging to reduce our carbon footprint.


DUTIES & TAXES

USA

Some states require us to charge sales tax for online purchases shipping to locations within their borders. The tax amount varies between states, cities and counties. After you enter your shipping address in our online checkout process, our website will automatically determine if sales tax is required for your destination and will add that amount, if any, to your final cost. This tax will be paid to your state government. 

Canada

Because our product is sourced and made in the USA, you should not have to pay any import duties under the North American Free Trade Act (NAFTA). We identify our packages as subject to NAFTA regulations on both the included invoice and outer package. Canadian orders are considered international shipments and all international rules and regulations apply, including other (non NAFTA) import duties and taxes. Recipient is responsible for these additional charges once the shipment reaches its destination. If you choose DHL shipping then you will also be responsible for any DHL handling fees that may incur.

International Destinations & DHL

For international shipments, all international rules and regulations apply, including import duties and taxes. Recipient is responsible for all import duties and applicable taxes once the shipment reaches its destinaion. If you choose DHL shipping then you will also be responsible for any DHL handling fees that may incur.

Note to international customers: If you place an exchange order online, we recommend leaving a note in the comments field of the checkout process to tell us it is an exchange. Doing so may save you customs fees upon delivery, depending on your country's postal guidelines.

DHL Frequently Asked Questions

  • Why don't I see DHL as a delivery option when I checkout?

    DHL is only available in a limited number of cities and countries around the world. If you do not see it as a delivery option after entering your shipping address, then it is unfortunately not available in your region.

    US Customers: we only offer DHL for international destinations, so it will not be a visible option if your shipping address is within the United States.

  • Do I need to be home to receive a DHL package?

    Yes. DHL requires a signature and will often charge fees upon delivery, so you or someone you trust must be present to receive it and pay the fees. If you do not think you will be home for a DHL delivery then we recommend using a shipping address for a location where you know someone will be available to receive it.

  • What happens if I miss a DHL delivery?

    DHL should always leave an information tag on your door if you are not home when they deliver your package. They will then make a second delivery attempt the next business day, and if they miss you again then they will make a third delivery attempt the following buisness day. Before the 3rd and final attempt, your local DHL station will contact you to confirm and arrange the last delivery.

  • How do I contact DHL?

    You should receive an email from Softstar with your DHL tracking number the day your package ships. If you click the tracking link then it will bring you to a web page with information on how to contact DHL in your region. You can also visit the DHL website to find customer service information within your country.

  • How much do I have to pay DHL when they deliver my package?

    DHL will collect all applicable customs fees, VAT or sales tax, as well as a $10-$20 (USD) handling fee that may apply upon delivery. The exact amount will vary depending on your location and your country's customs and tariff regulations.