Shipping Information - Softstar Shoes

Check out our holiday shipping deadlines to make sure your gifts arrive on time.

softstar-shoe-shipping-rates

Note: shipping delivery times shown in rate charts above do not include the time it takes to make the shoe, if necessary.

We offer free outbound First Class shipping to all destinations within USA. Customers are responsible for return shipping fees.

We use minimal packaging to reduce our carbon footprint.


DUTIES & TAXES

USA

Some states require us to charge sales tax for online purchases shipping to locations within their borders. The tax amount varies between states, cities and counties. After you enter your shipping address in our online checkout process, our website will automatically determine if sales tax is required for your destination and will add that amount, if any, to your final cost. This tax will be paid to your state government. 

Canada

Because our product is sourced and made in the USA, you should not have to pay any import duties under the North American Free Trade Act (NAFTA). We identify our packages as subject to NAFTA regulations on both the included invoice and outer package. Canadian orders are considered international shipments and all international rules and regulations apply, including other (non NAFTA) import duties and taxes. Recipient is responsible for these additional charges once the shipment reaches its destination. If you choose DHL shipping then you will also be responsible for any DHL handling fees that may incur.

International Destinations

For international shipments, all international rules and regulations apply, including import duties and taxes. Recipient is responsible for all import duties and applicable taxes once the shipment reaches its destinaion. If you choose DHL shipping then you will also be responsible for any DHL handling fees that may incur.

Note to international customers: If you place an exchange order online, we recommend leaving a note in the comments field of the checkout process to tell us it is an exchange. Doing so may save you customs fees upon delivery, depending on your country's postal guidelines.