Special Request Shoe Policies

If you would a motif color or thread color that is not listed in the custom shoe design options, then let us know in your order notes. In most cases we will be happy to do it for you, but we will contact you if there is a reason it is not possible. Please note that this only applies to custom shoes—we cannot change motif or thread colors on our standard collection shoes since they are made in advance. We accept returns and exchanges on these shoes.

Please contact our Customer Service elves to place orders with longer or shorter closures. No returns or exchanges.

Please contact our Customer Service elves to place single shoe orders. Cost is half the cost of the pair. No returns or exchanges.

We can make a left and right shoe in different sizes for you. You will first need to purchase two pairs of our current collection shoes (non-custom) in the two sizes to verify fit and then return the shoes to us in new condition. You are responsible for return shipping charges. They will be refunded and if you approve the fit we will then make you a non-refundable pair in the custom colors of your choice, one in each of the sizes.

We will not make differently-sized shoes from a tracing or measurements. You must try them on first—no exceptions. If you complete this process and find a size that works well, then you may order the same style in alternate sizes in the future without repeating the process. If you want to switch to a different shoe style in the future, then you must go through the process again. Please contact our Customer Service elves to place split size orders when you are ready.