Shoe is Customizable

Custom Adult Solstice Sandal

26 Reviews
From:
$150.00

Go ahead, show some toe ;) With soft, beautiful leather and a breezy, lightweight custom design, the Solstice sandal gives you everything you need...and nothing you don't. Complete with an adjustable strap and flexible sole for easy, confident movement, this minimalist adult sandal is a warm-weather essential!

1. Front Color
2. Back Color
3. Motif
4. Thread Color
Size Guide

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Solstice Sandal Sizing Tips Solstice Sandal Sizing Tips

Looking for smaller sizes of this shoe? Check out our Custom Youth Solstice Sandal.

If you've ever wished you could go barefoot all summer, dream no more! The Solstice offers everything you could want in a sandal: a lightweight and open design, a classic and versatile silhouette, and a secure fit for free and easy movement. The natural leather uppers feature clean lines accented with contrast stitching, and the closed back and adjustable strap secure the sandal to your foot (unlike that basket full of old flip-flops you've been meaning to phase-out). These custom sandals are perfect for treks to your favorite forest swim spot, strolls to the local ice cream shop, or dancing the night away at your next blowout barbecue, the Solstice just might become your next summer romance!

  • Flexible, minimalist sandal with a 6mm Vibram rubber sole that molds to your foot
  • The spacious toe box uses our standard sole shape, allowing feet to stretch comfortably.
  • Buckle closure with elastic for easy on/off
  • Add a Flora stitched-on petal motif for a rich leather accent
  • Made with premium, responsibly sourced leathers. Color swatches are available upon request.
  • Handcrafted in Oregon, USA.
  • Custom shoes in brand new condition are fully returnable according to the terms of our return policy.

Sizing note: Note: Solstice sandals fit looser than our standard adult shoes. We recommend ordering one size SMALLER than your normal Softstar shoe size. Watch the video for sizing tips.

You can measure your feet or your child's feet at home using a book, a ruler and a wall. You can then see where the measurement fits on our unisex shoe size chart to find the recommended shoe size.


Measure Your Feet...

sizing-feet-steps
Place bare foot with heel barely touching the wall and longest toe barely touching the flat spine of a book. Step away carefully and measure the distance from the wall to the book.

... and Find Your Size

Once you have the measurement, look for it on the charts below to find the recommended Softstar shoe size. Contact us if you have questions.

Note: we do not recommend tracing feet because doing so usually gives a larger measurement.

Softstar Adult
Shoe Size
US Shoe Size Foot Length Foot Width
5 Unisex 4.5 - 5 Mens
5.5 - 6 Womens
22.2 - 23.0 cm Regular: 8.1 - 9.8 cm
Wide: 9.9+ cm
6 Unisex 5.5 - 6 Mens
6.5 - 7 Womens
23.0 - 23.9 cm Regular: 8.4 - 10.1 cm
Wide: 10.2+ cm
7 Unisex 6.5 - 7 Mens
7.5 - 8 Womens
23.9 - 24.7 cm Regular: 8.7 - 10.4 cm
Wide: 10.5+ cm
8 Unisex 7.5 - 8 Mens
8.5 - 9 Womens
24.7 - 25.6 cm Regular: 9.1 - 10.8 cm
Wide: 10.9+ cm
9 Unisex 8.5 - 9 Mens
9.5 - 10 Womens
25.6 - 26.4 cm Regular: 9.3 - 11.0 cm
Wide: 11.1+ cm
10 Unisex 9.5 - 10 Mens
10.5 - 11 Womens
26.4 - 27.3 cm Regular: 9.6 - 11.3 cm
Wide: 11.4+ cm
11 Unisex 10.5 - 11 Mens
11.5 - 12 Womens
27.3 - 28.1 cm Regular: 9.9 - 11.6 cm
Wide: 11.7+ cm
12 Unisex 11.5 - 12 Mens
12.5 - 13 Womens
28.1 - 28.9 cm Regular: 10.2 - 11.9 cm
Wide: 12.0+ cm
13 Unisex 12.5 - 13 Mens 28.9 - 29.8 cm Regular: 10.5 - 12.2 cm
Wide: 12.3+ cm
14 Unisex 13.5 - 14 Mens 29.8 - 30.5 cm Regular: 10.9 - 12.6 cm
Wide: 12.7+ cm
15 Unisex 14.5 - 15 Mens 30.5 - 31.4 cm Regular: 11.2 - 12.9 cm
Wide: 13.0+ cm
  1. This chart accounts for growing room.
  2. Many of our youth sizes end at size 4Y. In these cases, you can find the next size up in our adult category starting with size 5U (adult unisex). Note that measurements differ slightly for sizes that overlap on both our youth and adult sizing charts because the youth chart accounts for growing room and the adult chart does not.
Softstar Youth
Shoe Size
Approx Age Range Foot Length Regular Width
1Y 4 - 6 Years 18.5 - 19.4 cm 6.4 - 8.0 cm
2Y 5 - 8 Years 19.4 - 20.2 cm 6.7 - 8.3 cm
3Y 5 - 8 Years 20.2 - 21.0 cm 7.3 - 8.9 cm
4Y 6 - 10 Years 21.0 - 21.9 cm 7.5 - 9.1 cm
5Y/5U 6 - 10 Years 21.9 - 22.7 cm 8.1 - 9.8 cm
6Y/6U 8 - 10 Years 22.7 - 23.6 cm 8.4 - 10.1 cm
  1. This chart accounts for growing room.
Child Size Approx Age Range Foot Length Regular Width
2 0 - 6 months ≤ 10.2 cm 4.3 - 5.9 cm
3 6 - 12 months 10.2 - 11.1 cm 4.6 - 6.2 cm
4 12 - 18 months 11.1 - 11.9 cm 5.0 - 6.6 cm
5 18 months 11.9 - 12.8 cm 5.3 - 6.9 cm
6 18 - 24 months 12.8 - 13.6 cm 5.6 - 7.2 cm
7 2 years 13.6 - 14.5 cm 5.7 - 7.3 cm
8 2 - 3 years 14.5 - 15.3 cm 6.0 - 7.6 cm
9 3 years 15.3 - 16.2 cm 6.4 - 8.0 cm
10 3 - 4 years 16.2 - 17.0 cm 6.7 - 8.3 cm
11 4 - 6 years 17.0 - 17.9 cm 7.1 - 8.7 cm
12 4 - 6 years 17.9 - 18.7 cm 7.5 - 9.1 cm

Want Sizing Detail by Style?

OR: Try Our Printable Stand-On Sizing Guides

Our printable shoe size charts provide another way to help you find the best fit for your feet. These are especially useful for small children who don't like to sit still. Just print the guide for the appropriate age group below and follow the instructions on the page.

Before you print these guides, make sure your printer settings will not shrink or scale the page. Uncheck any boxes labeled "Fit to Printable Area" and/or set scaling options to "None."

Shoe Care

We want you to get the most out of your Softstar shoes. Follow the guide below for tips on keeping your shoes clean and maintained.

Click these links to jump to tips for specific materials:

 



Care Tips for Full Grain (smooth) Leather Shoes

Includes Sublime, Nova, Dublin, Highline, Torino, Shiny, LITE, Plonge, Aged, and Vegetable-Tanned Leathers

WHEN THEY FIRST ARRIVE:

Softstar Shoes are made from eco-friendly leathers tanned in the USA. Leather is a natural product and some variation in texture and hide markings is to be expected. Because we use leather colored with non-toxic food grade dyes, there will likely be some initial color transfer to your socks or skin if your shoes become damp. This will decrease with use, but we don't recommend wearing your new Softstars with your favorite white socks the first time you take them for a spin.

If your shoes are a little snug at first in the toe box area, you can gently stretch them by stuffing the toe box with a dry cloth. Push the cloth tightly into the front of the shoe and let sit stuffed overnight to stretch. Do not use a damp cloth as the water can stain the leather or innersole of some leather types, rendering it non-returnable.

MAINTENANCE:

Most full grain leather we use is naturally water resistant, but our special vegetable-tanned leather (available only by custom selection on some of our design-your-own shoes) and Colorado leather are "naked" leathers and will stain from water alone. You can clean shoes as needed with water dampened cloth and let air dry, but please note if you do this on vegetable-tanned or Colorado leather then you will need to wet/stain the entire shoe to avoid water marks. Condition the leather as often as desired with any quality leather dressing, but be careful to keep it away from the edges of your rubber soles. Do not use mink oil on your shoes, as it can degrade the adhesion on bonded soles and cause the sole to separate from your shoe over time. We highly recommend Bee Natural Amore for general conditioning or Rain & Snow or Nikwax Full Grain Waterproofing on smooth leather for enhanced water resistance. The color on shiny metallic shoes will eventually patina with use into an antique wear look, which can be accelerated with repeated use to water and high wear (e.g. scuffing toes).

WASHING:

We do not recommend frequent washing of any leather product as it strips the leather of it's natural oils and tends to dry stiffer. For all of our leathers (except vegetable-tanned) you can clean by hand with a damp cloth, or if needed you can hand wash your leather shoes using a gentle shampoo and cool water. Let them air dry. Do not attempt to dry your shoes by exposing them to high heat, such as a clothes dryer, a hair dryer or by leaving them on a radiator or next to a fire. Doing so may damage leather or rubber soles.

We are often asked if our shoes can be washed in a washing machine. While not recommended as a normal course of action, when in dire straits the Elves have been known to toss a pair of shoes in the machine and generally have had good results. Just don't mix them with any other item because of color bleeding. Shoes with sheepskin can take 3-4 days to air dry if fully submerged in water, but you can speed up the drying by stuffing with old newspapers and replacing the paper twice a day.

 



Care Tips for Suede and Nubuck Shoes

WHEN THEY FIRST ARRIVE:

Softstar Shoes are made from eco-friendly, tanned in USA leathers. Leather is a natural product and some variation in texture and markings is to be expected. Because we use natural food grade dyes in our leather, there will likely be some initial color transference to your socks or skin if your shoes become damp. This will decrease with use, but please do not wear your new Soft Stars with your favorite white socks the first time you take them for a spin!

If your shoes are a little snug at first across the top of the toes, you can gently stretch them by stuffing the toe box with a slightly damp rag. Push the cloth tightly into the front of the shoe (don't worry, you won't hurt it). Let the stuffing sit in the shoes overnight to stretch the leather.

MAINTENANCE:

Use a suede brush to remove dirt. You can also choose to use a suede/nubuck leather care product to protect against stains and water absorption (we recommend Nikwax Nubuck & Suede Proof). While not necessary, it will help keep your shoes looking new over time. Do not use generic leather care products on suede, but only those specifically formulated for suede. Products for full grain or smooth leather will be too oily and may permanently darken and mat suede fibers. Please do not use mink oil on any Softstar shoes as it will mat the fibers of our natural leather and will break down the adhesive soling on styles that have bonded soles.

Over time, suede outsoles naturally develop a smoother surface with wear If you’d like to refresh the texture and add some extra grip back, a quick touch-up with a suede brush can easily restore the nap.

WASHING:

We do not recommend frequent washing of any leather product because it will strip the leather of it's natural oils and cause it to dry stiffer. When a suede brush is not enough, you can use a damp cloth or hand wash your suede shoes with a gentle shampoo and cool water, then let them air dry. Do not attempt to dry your shoes by exposing them to high heat, such as a clothes dryer, a hair dryer or by leaving them on a radiator or next to a fire. Doing so may damage leather or rubber soles.

We are often asked if our shoes can be washed in a washing machine. While not recommended as a normal course of action, when in dire straits the Elves have been known to toss a pair of shoes in the machine and generally have had good results—just don't mix them with any other item because of color bleeding. Be sure to give your wet shoes ample time to air dry. Shoes with sheepskin can take 3-4 days to air dry if fully submerged in water, but you can speed up the drying process by stuffing them with old newspapers and replacing the paper twice a day.

 



Care Tips for Sheepskin Boots

Softstar Phoenix boots are made from genuine, high quality sheepskin.

While genuine sheepskin is incredibly cozy and beautiful, it is also delicate and will stretch under strain. When wearing your Phoenix boots, use care to avoid stepping off the back or sides of your heels while you walk as doing so repeatedly can affect the shape of the boots and alter the way they fit. The best way to prevent this is by insuring you purchase the correct size. For adults, we recommend selecting a boot size that fits very snugly at first, as they will stretch over time. For children, growing room is important, so a little extra space is recommended. If possible, have your kids wear their boots the first few times on dryer days to give them time to form to their feet.

The boot uppers are made from eco-friendly leathers that are tanned in the USA. Our leather hides are natural products and some variation in texture and markings is to be expected. If you need to clean your boots, wash gently by hand with a damp cloth and let them air dry.

Condition the leather as often as desired with any quality leather care product, but take care not to get any oils on the edges of the rubber soles. Mink oil, specifically, will degrade the sole adhesion and can lead to separation of soling over time—we do not recommend the use of mink oil anywhere on our boots, as it can eventually seep down to the sole. For general conditioning we recommend Bee Natural Amore, For enhanced moisture protection we recommend Bee Natural Rain and Snow or Nikwax Full Grain Waterproofing. Be careful to use these products only on the smooth leather portion of the shoes and not on the suede cuffs (leather care products designed for the full grain leather uppers may permanently darken suede). It is not necessary to apply a suede protectant or waterproofing to the cuffs, but doing so may help keep that portion of the boot looking clean. If you do choose to add extra protection to the suede, be careful to use a product specifically made for suede leather.

Sheepskin boots can take 3-4 days to air dry if fully soaked with water. You can speed up the drying process by stuffing the boots with old newspapers and replacing the paper twice a day. If they become this wet, be very careful to avoid wearing them again until fully dry because the leather will be more susceptible to stretching and the fit may alter. Do not attempt to dry your shoes by exposing them to high heat, such as a clothes dryer, a hair dryer or by leaving them on a radiator or next to a fire. Doing so may damage leather or rubber soles.

Customer Reviews

4.8

26 reviews

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Top customer reviews

  1. Frustrating Sizing Issues

    Rating

    My first pair of Solstice sandals fit like a dream. Having followed the sizing advice and got one size smaller than my usual, I was pleased to say they are the most comfortable footwear I own. So as soon as I had a chance, I decided to get a custom pair. Again, I followed the sizing advice and ordered one size down. The shoes DO NOT FIT. I compared them to my first pair and they are at least a 1/2 size smaller. I really like the shoes, but the inconsistent sizing is really frustrating. I like my shoes to feel comfortable out of the box. I do not want to have to endure pain while the leather stretches, and I have had to deal with discomfort until the leather stretches with 4 out of the six pair of Softstar shoes I own. Please update your sizing advice as it is NOT sufficient. Please be more descriptive and clear about fit out of the box vs fit after a month of wear. As a resident outside of the US, returns are prohibitively expensive and this information is essential.

    Response from store

    Note from the Elves: Dear Mickiann - thank you for sharing your review. As the soles and uppers are all cut from a single set of dies, the difference in fit is due to variations in the leather used. Leather is a natural and variable material. Even within the same hide of leather, different areas will be softer vs. stiffer which can make the shoes feel like different sizes. In order to have each pair fit identically we would have to move to synthetic uppers, which is not what most customers prefer. Leather is frustrating in this regard, we agree! Fortunately, leather is easily stretched and we have tips and tricks on how to do this OFF your foot so you can get a more relaxed fit if they are too snug out of the box. We will work on getting your suggestion into our sizing Q&A's - thank you!
  2. Verified Buyer

    Buttery Soft Leather

    Rating

    Great fit and quality. I ordered the x-wide and I'm happy to report that there's plenty of width without the heel being sloppy. And the leather is so soft they're comfortable from the step. I did size down from my normal size, but this is my first pair from this company and they're a little long, so I feel like they might run large. I will be buying more colors & styles.
  3. Verified Buyer

    Perfect

    Rating

    I adore these. They are my second pair and I frequently get compliments on them. They arrive a little on the right side and stretch beautifully with a couple of weeks. Super soft and flexible like a second skin. I order the extra width as my feet are about 10cm wide. I’m not sure if I absolutely need it but I’m happy with the space.
  4. I love them!

    Rating

    I just received my first pair of Summer Solstice sandals. They will not be my last! They are so cute. I sized down one size, as recommended, and they fit perfectly. Thank you so much for a quality shoe that is beautiful and comfortable.
  5. Verified Buyer

    Perfect fancy shoes

    Rating

    I bought these in the shiny copper and I absolutely love putting them on for a night out. They are adorable, still comfortable enough to walk everywhere and go with everything from jeans to dresses. They are the perfect pop for a dull outfit and garner compliments every time. Do yourself a favor, take all your "dress" sandals to Goodwill and replace them with these. Your feet and closet will thank you!
  6. Verified Buyer

    Fourth Pair!

    Rating

    My beloved 1st pair (yellow with white flower) is very old and still wearable and I still get compliments on them. So well crafted are these shoes that make my heart sing. Wish you still made yellow. If you ever do again please let me know. My other three are purple, black with red flower and most recent turquoise with green flower. The last pair's strap is about an inch shorter than the other three. I will take it to a cobbler to have another hole punched. Too much work to send back. Not enough problem to delete a star! I love these shoes!
  7. Verified Buyer

    Functional comfort

    Rating

    Love these shoes! So easy to move around in. Don’t slow me down or restrict my movement. They keep up with me, are comfortable, and look cute!
  8. Senior

    Rating

    These are great sandals! I measured my feet and followed the size guide and ordered a pair 2 sizes smaller than I normally wear and they fit beautifully. At 79 I no longer wear shoes because they look good-they have to fit well and look good.. I highly recommend them.
  9. Alterations - to almost Perfection

    Rating

    Downsized with wide width, they fit perfectly at the widest part of my foot (like my 1 size larger primal Sawyers). However only my toenails peek out beyond the leather upper. So, I had a shoe repair person shear off the front pointed end of the sole to a nice rounded shape. Also, the customized black stitching didn’t show enough to balance the colors I’d chosen as expected, but a black insole cut to the shortened shape works and looks great! My orthotics fit in perfectly unseen…..almost perfection! A less“fussy-tiny” clasp of some other sort would be welcome. Update: 10/7/21 from Jayn: Additional stars added to review (forgot to go back and add) because this is a great company with wonderful zero drop minimalist shoes….it’s simply fitting my particularly unusual feet that insist on alterations!
  10. Verified Buyer

    Beautiful sandals!

    Rating

    I ordered custom solstice sandals and followed the sizing advice given. They fit perfectly and are wonderfully soft and comfortable. The color is a beautiful deep brown and they were perfect right out of the box, with no break-in time. I also really appreciated the recyclable packaging that Softstar Shoes uses. Just a great overall experience!
  11. Verified Buyer

    Love love love

    Rating

    Thank you so much to the Elves! My sandals arrived shortly after I ordered them, are beautifully crafted, they fit perfectly from day 1 and I've never had any discomfort or issue transitioning from heeled sandals. Wish I had discovered sooner- these are all I wear now in the summer. Looking forward to getting Ballerinas for the fall.
  12. Lovely quality - sizing could be updated

    Rating

    Beautiful sandals. I sized down as recommended and the fit is good, the 8U is slightly shorter than my 9U Merry Janes. The elves were super helpful via email. The quality of the workmanship is really the highest quality. And the leather is SO soft. I do think the sizing could be updated/adjusted and at the same time the shape made slightly less tapered. However for my very wide but sloping toes the wide is still a good fit and the leather stretches a lot. Shipping was lightening quick to me in the EU and I love that all fees and express shipping are now factored into the price so that I know exactly how much I need to pay up front. Overall a beautiful sandal and I will buy again.
  13. Great shoe

    Rating

    I purchased these after trying the boots for winter. Comfortable, light weight, stylish.
  14. Verified Buyer

    So pretty and comfortable

    Rating

    I ordered the shiny platinum with a white flower. The shiny platinum is more like a light gold to me. I love them. They are so beautiful and comfortable. I now have fourteen pairs of softstar shoes!!!! They are so well made and feminine. I love them.
  15. Verified Buyer

    White to wear to my daughter's wedding

    Rating

    I purchased the adult solstice sandals in white to wear to my daughter's wedding. I love them. They are very comfortable and attractive. I wish I had gotten one size smaller. The toe length is a little too long for me causing me to trip if I'm not paying attention to how I'm walking. This was my first pair of Softstar shoes. I will definitely buy from you again.
  16. Love these shoes!

    Rating

    This is the 3rd pair of these sandals we've bought for our family over the years. Mom is on her second pair and this recent pair were for 11yo daughter. We love them! They feel great, can hike for miles, but also work when wearing dresses for occasions.
  17. I love these shoes!

    Rating

    Perfect shoes!. These are my 2nd pair. It's so hard to find 0-drop women's shoes suitable for work in the office, I needed a something I could wear with skirts and dresses this summer. I followed the size guide and videos and they fit just like I wanted. I've been using zero drop "barefoot" shoes, but not as barefoot as these - these really allow your feet to articulate, spread, and work the muscles - my back and feet are happy. My feet pronate and flatter shoes support my arches better than custom orthodics. The thin sole is perfectly stable for martial arts horse stance and they are comfy walking on pavement. They are buttery-soft inside and look cute on feet, casual to professional - I'm so glad you make these! I will slowly be adding to my collection....
  18. Dress Up Or Down!

    Rating

    I love these sandals, so much so that I bought a second pair. They're perfect for a business casual work environment, for dressing up, or for wearing with jeans. I highly recommend ordering a size down as they recommend and using the printable size chart. I typically wear a wide so I ordered a wide. I'm glad I did. They're honestly the perfect zero drop, thin soled, minimalist sandals for when you don't want to wear a more "athletic" type of sandal.
  19. Love these shoes!

    Rating

    I truly love these shoes! I have been wearing barefoot shoes for about 10 months now, but this is my first pair of Soft Stars. The sizing guide and suggestions really helped when picking out my size. I went 1 size smaller and the wide width. They fit perfectly! They are so comfortable, and truly feel barefoot. I will be buying my second pair of Soft Stars soon!
  20. Solstice the Perfect Sandal

    Rating

    This was my first pair of minimalist shoes. I was coming back to visit in OR and had heard of this company. I decided to stop on the way to the coast. I'm so glad I did. I recently had a foot surgery that caused a significant size difference in my feet. I needed two different sizes that would match. Having them custom made was a perfect answer. I was concerned about the comfort but found I could walk without pain or tripping in this sandal. It gives a feeling of walking bare foot. I definitely hope that I can now order long distance a shoe for the winter. I have worn these almost daily since receiving them.
  21. Love love

    Rating

    These are fantastic. The Elves are, as always, amazingly helpful in figuring put the right size. I sized down as recommended and they are perfect. It's so fun to design your own, too!!!
  22. Minimalist shoes eliminated all of my foot pain

    Rating

    This is my second pair of solstice sandals. I love them. Minimalist shoes eliminated all of my foot pain, and softstar shoes are the ones I buy because they are beautiful and feminine. Even though I have narrow feet, I wear a 7 wide in the ballerines, so I can spread my toes. However, I found in the solstice, I need a 7 narrow because they stretch. I now own 9 pairs of Softstar shoes. I would LOVE for you to have a loyalty program where we could receive rewards/discounts. I am a teacher, so money is always tight.
  23. Best. Shoes. Ever.

    Rating

    Best. Shoes. Ever. I bought these shoes just before a two week trip to Italy and was concerned that I hadn't "broken them in" before I left. I took several pairs of shoes but I ended up wearing my Soft Star sandals almost exclusively. They are SO comfortable! I walked over 100 miles during the course of my trip and they were comfortable and durable. I also was able to wear them with casual clothes and with skirts.
  24. Just ordered my second pair

    Rating

    Wonderful shoes-have very sensitive feet and the sandals are great just ordered my second pair and have friends that have ordered since I received mine.
  25. love my new sandals

    Rating

    I was a little nervous to order a custom pair, but I am so glad I did! It tried on 6U (which was a size down as recommended,) and they were great on my left foot but tight on the right. I ordered a 7U in the right and 6U in the left in yellow. They are adorable! I can't wait to wear them all summer. I just spent a week at Disney wearing another custom pair of Dash Run Amocs and my feet and legs stayed happy the whole time. I am so happy with these shoes. They have really changed my life for the better.
  26. Fun in the Sun and Solstice Sandals!

    Rating

    This is my second pair of Solstice Sandals. The first pair is a lot more sedate. This color combination turned out great for summer in Florida. I love these sandals! And, apparently so do others as I have had many compliments on them. They are comfortable and cute.
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Customer Questions

Use our Sole Shape Comparison Tool to visualize how the Regular vs. Wide widths differ between many of our adult styles including the Dash, Hawthorne, Merry Jane, Oxford, Phoenix, Solstice, Switchback, Primal Merry Jane, Primal RunAmoc, and Primal Sawyer.

Softstar shoes that are still in brand new condition may be returned for a refund for any reason within 45 days of receipt from any country in the world. This also applies to shoes that you customized with your own unique colors and motifs. We will refund the full cost of the shoes, but customers are responsible for all return shipping charges.

Visit our returns page to learn more.

There are some exceptions to this policy: shoes treated with leather care products, shoes purchased from our biannual clearance sales and shoes made with advanced requests are non-returnable.

Your refund will be applied after the shoes arrive at our shop. If you would like to exchange your shoes for a different size/color/style then you can simply place a new order at your convenience.

Please let us know if you need help with a return. Softstar also has a Happy Feet Guarantee which outlines replacements/returns for workmanship, fit or durability concerns. 

We 100% guarantee we will repair or replace any defects in leather, sheepskin or workmanship free of charge within 30 days of receiving your shoes. This does not cover wear and tear or misuse on behalf of the consumer. Wear and tear is damage that naturally and inevitably occurs as a result of normal use.

We stand by our product and will send you a return shipping label and either repair or replace your shoes if they fail for durability as described below:

  • Peeling of leather finish or print within the first 6 weeks, excluding our shiny leathers which naturally scuff and/or develop patina appearance with normal wear.
  • Stitching defects within first 3 months.
  • Heel support detachment within 3 months.
  • Innersole bunching, coming loose or developing bald spot within 3 months.
  • Sole delamination within 3 months.
  • Leather inlays coming loose within 6 months.
  • Non-functional closures (VelcroTM, buckles, elastic failures, zippers) within 12 months.

Click here for more details about our guarantee.

All Softstar shoes are 100% designed and handcrafted at our workshop in Philomath, Oregon, USA. We don't outsource any of our manufacturing processes, but instead do it all under one roof. All of our order fulfillment and shipping happens directly from our workshop, too. For more information and to see how our shoes are made, visit this page.

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