Return Policy

Softstar shoes that are still in brand new condition may be returned for a refund for any reason within 45 days of receipt from any country in the world. This also applies to shoes that you customized with your own unique colors and motifs. We will refund the full cost of the shoes, but customers are responsible for all return shipping charges.

Visit our returns page to learn more.

There are some exceptions to this policy: shoes treated with leather care products, shoes purchased from our biannual clearance sales and shoes made with advanced requests are non-returnable.

Your refund will be applied after the shoes arrive at our shop. If you would like to exchange your shoes for a different size/color/style then you can simply place a new order at your convenience.

Please let us know if you need help with a return. Softstar also has a Happy Feet Guarantee which outlines replacements/returns for workmanship, fit or durability concerns. 

Simply ship your shoes back to us for a full refund. You can either print a prepaid shipping label or coordinate your own return shipping. Customers are responsible for all return shipping fees.

Visit this page for more information about returns or to print return shipping labels:

Return Your Purchase

If you would like to exchange your shoes for a different size, color or style then you may go ahead and place a new order online at your convenience. You may also call us to place your new order over the phone. The refund for your returned shoes will be processed once they arrive at our workshop.

We are happy to perform repairs on Softstar shoes, when possible. For more details on the kinds of repairs we can perform and for instructions on requesting a repair, visit our Happy Feet Guarantee page.

Yes, unless we made an error with your order then you are responsible for paying the the shipping fees to return your shoes. If you are returning shoes due to an error we made then we will send you a prepaid return shipping label.