Buying shoes for the holidays? Check out our 2014 holiday shipping deadlines to make sure they arrive on time!
All orders (domestic and international) are shipped via US Postal Service. Please note, at Soft Star we use minimal packaging to reduce our carbon footprint.
Why don't you offer Free Shipping and Returns?
While free shipping and returns is convenient (and would likely increase sales), we choose not to do this because studies have shown that free shipping leads to 25-30% more carbon costs and raw material waste due to ordering multiple pairs and returning multiple pairs of the same shoe in different sizes. Environmental stewardship is important to both Soft Star and our customers, who understand that there is a real cost to shipping whether hidden in the price of the product or not! As we handcraft our shoes, often to order, we prefer to spend time with our customers up front to ascertain the best size the first time. We know we are not always perfect in this regard, but we try extra hard and our exchange rate is a fraction of the industry average. Also, a free shipping/return policy would mean ALL customers pay "more" to cover the real costs of a few who might misuse the policy. We do our best to keep our prices low and simple to understand. We do offer free shipping on some accessories such as shoe laces or color swatches when bundled with an order as they generally add little to no extra cost to ship.
FREQUENTLY ASKED QUESTIONS
DUTIES & TAXES
As a nice bonus, Oregon has no sales tax!
Because our product is sourced and made in the USA, you should not have to pay any import duties under the North American Free Trade Act (NAFTA). We identify our packages as subject to NAFTA regulations on the outer package and invoice. Canadian orders are considered international shipments and all international rules and regulations apply, including other (non NAFTA) import duties and taxes. You are responsible for these additional charges once the shipment reaches your country.
Please note: for international shipments, all international rules and regulations apply, including import duties and taxes. You are responsible for these additional charges once the shipment reaches your country.
Note to international customers: If you place an exchange order online, we recommend leaving a note in the comments field of the checkout process to tell us it is an exchange. Doing so may save you customs fees upon delivery (depending on your country's postal guidelines).