All orders (domestic and international) are shipped via US Postal Service. At Soft Star we use minimal packaging to reduce our carbon footprint.
FREQUENTLY ASKED QUESTIONS
DUTIES & TAXES
As a nice bonus, Oregon has no sales tax!
Because our product is sourced and made in the USA, you should not have to pay any import duties under the North American Free Trade Act (NAFTA). We identify our packages as subject to NAFTA regulations on the outer package and invoice. Canadian orders are considered international shipments and all international rules and regulations apply, including other (non NAFTA) import duties and taxes. You are responsible for these additional charges once the shipment reaches your country.
Please note: for international shipments, all international rules and regulations apply, including import duties and taxes. You are responsible for these additional charges once the shipment reaches your country.
Note to international customers: If you place an exchange order online, we recommend leaving a note in the comments field of the checkout process to tell us it is an exchange. Doing so may save you customs fees upon delivery (depending on your country's postal guidelines).