We provide free outbound shipping to all destinations within the USA and Canada via USPS First Class mail. Customers are responsible for return shipping fees.
We accept returns and exchanges on all shoes that are still in brand new condition, even if you customized them with your own unique colors and motifs.
There are some exceptions to this policy. These conditions will make your shoes non-returnable and non-exchageable:
If your shoes meet the conditions above then you may return them for a refund or exchange them for another pair
To return or exchange your shoes, simply send them back to us with an explanation of whether you want a refund or exchange (and details of your desired exchange). There is a return address label and information form on the back of the invoice that arrived with your shoes, which you can complete with your return. If you no longer have your invoice then you can download and print the back of the invoice yourself:
We strongly recommend getting a tracking number when you ship your shoes back to us in case there are any problems with the delivery service.
IMPORTANT: Remember to include your name and order number with all returns. Exchanges cannot be issued if we don't know where the shoes came from!
Note to international customers: If you place an exchange order online, we recommend leaving a note in the comments field of the checkout process to tell us it is an exchange. Doing so may save you customs fees upon delivery (depending on your country's postal guidelines).
"Thank you, thank you, thank you!!!! I have purchased over 8 pair of 'minimalist' shoes in the past 3 years...none of them felt like walking barefoot to me......until now. Your leather is soft your soles are flat and my foot is relaxed!!!"
"My entire experience with Softstar has been nothing short of an amazing experience from beginning to end. Will not buy any other shoes...my feet no longer hurt at all."
"This shoe is exactly what you would hope it to be. High quality leather and workmanship in a simple, natural stance running shoes made of all natural materials. Glad I found them."
"I've never had shoes that have fit as well as these or received as many compliments… I wish I had found them sooner!"
"There are no other shoes like Softstar - strong, comfortable, pretty - the best choice of minimal shoes one can get. Thank you for making our lives easier and wonderful!"