Returns and Exchanges

Policy

We are happy to help you with returns or exchanges, even on custom shoes that are in like-new, saleable condition. There are a few exceptions to this policy: February clearance sale items and made-to-order shoes are non-returnable. Otherwise, any shoes in like-new condition may be returned for any reason within 45 days of receipt. We will refund the full cost of the shoes, but customers are responsible for all return shipping charges.

How do I exchange my shoes?

For exchanges of shoes in new, saleable condition, simply ship your shoes back to us for a full refund or store credit as you prefer. There is a return label on the back of your invoice with a mailing address for your convenience.

 

Lost your invoice? Click here to print the form

 

Customers are responsible for return shipping costs. We strongly recommend getting a tracking number when you ship your shoes back to us in case there are any problems with the delivery service.

 

You can place a new order for your new sizes or colors either online or by phone.  Please call or email us to assist with any sizing questions you might have.

 

Note to international customers: If you place an exchange order online, we recommend leaving a note in the comments field of the checkout process to tell us it is an exchange. Doing so may save you customs fees upon delivery (depending on your country's postal guidelines).

How do I return my shoes?

Shoes in like-new condition may be returned for any reason within 45 days of receipt. We will refund the full cost of the shoes, but customers are responsible for return shipping charges. Shoes returned 45 to 90 days after purchase can be exchanged for store credit. Sorry, but we do not accept returns or exchanges after 90 days.

 

IMPORTANT: Remember to include your name and order number in all returns. Refunds cannot be issued if we don't know where the shoes came from!

 

There is a return label on the back of your invoice with a mailing address for your convenience.

 

Lost your invoice? Click here to print the form

 

We strongly recommend getting a tracking number when you ship your shoes back to us in case there are any problems with the delivery service.

Do I pay shipping on exchanges or returns?

Yes, unless the Elves made an error with your order. If there is an error, we will send you a return shipping label.