Placing an Order

How secure is your site?

Our Softstar Shoes website is hosted on a dedicated, state-of-the-art server owned by Nexcess with both APF software and hardware firewalls. This facility is staffed 24x7 to provide the most immediate and quality support in the event of web issues. We are fully PCI compliant and use the most up-to-date secure, encrypted processes for transmitting order information. We do not store your credit card information, so even in the very unlikely event that our server would be compromised there is no financial data stored. Our server is not susceptible to the SSL Heartbeat bug.

Do you offer coupons or discounts? What about sales events?

We occasionally offer discounts or coupons through our monthly email newsletter.

 

We also partner with Waldorf and Montessori schools for classroom shoe discounts during back-to-school season and schools are welcome to call for more information. We also offer bulk order discounts for large orders if shipping within the USA.

My login doesn't work!

If your password is not working, please select the option "request a new password" to have one emailed to you, or contact us directly for assistance.

What type of payments do you accept?

We accept VISA or Mastercard on all orders. We also accept PayPal, money orders or personal checks by mail. When you checkout online, you will have the option of either entering your credit card, going to PayPal or you can select the "pay offline" option instead for sending checks. The "pay offline" option can also be used to submit your order without payment. This is handy if for some reason your credit card is not working, or if you want to provide your credit card number by phone.  

Do you offer group or bulk discounts?

Yes, if shipping within the USA. Please see our group discount page for more details.