Shipping Information

Shipping Rates and Methods

We ship all shoes via USPS First Class mail with an option to upgrade to USPS Priority Mail. Click here to see domestic and international shipping rates.

If needed by special request,  we can do UPS Express and overnight shipping  for additional fees. Contact us to discuss rates and times

Where do you ship?

Soft Star Shoes ships to most countries that offer postal delivery services - you will see the choices in the drop down boxes when you order. Expect 3-4 weeks delivery. Please note - you will be responsible for any import taxes, or custom duties on your package.

Some countries are not listed in the drop down box - sorry, this is because we have not had success sending packages there in the past via the standard mail services. If the country you desire is not listed, please email or call us for a cusomt quote to send via UPS for guaranteed delivery.

How long before I get my shoes? I live in the USA.

On average, we ship most shoes within 1-4 business days, but please plan on up to 2 weeks lead time before we ship to account for material delays, custom soling or busy times of the year. All our shoes are handmade. We do have most of our annual collection shoes readily available, but not always in every size and width. If we need to make your pair, turnaround will be 1-14 days plus shipping. If you are in a hurry, please call to confirm we can ship same day or ask what we have on hand in the sizes you need. Some shoes take longer to make than others. For example, RunAmocs take more time for us to prepare because we are attaching a custom sole per your request.

Once your shoes leave our shop:

  • First class mail arrives within  2-9 days in the 48 contiguous states
  • Prioriy mail arrives within 2-3 days (this is not a guaranteed service)

If you need your shoes by a certain date, please contact our customer service elves to verify the expected shipping time. If you are in a hurry to get your shoes and are not particular about the color, you can call and ask if we have any one-of-a-kind shoes in your size on hand to ship immediately.

How long before I get my shoes? I live in Canada

On average, we ship most shoes within 1-4 business days, but please plan on up to 2 weeks lead time before we ship to account for material delays, custom soling or busy times of year.  All our shoes are handmade. We do have most of our annual collection shoes readily available, but not always in every size and width.   If we need to make your pair, turnaround will be 1-14 days plus shipping. If you are in a hurry, please call to confirm we can ship same day or ask what we have on hand in the sizes you need. Some shoes take longer to make than others. For example, RunAmocs take more time for us to prepare because we are attaching a custom sole per your request.

Once your shoes leave our shop, shipping via First Class to Canada takes anywhere from 1 to 3 weeks (maximum) depending on customs processing. Because our product is sourced and made in the USA, you should not have to pay any import duties under the North American Free Trade Act (NAFTA).  We identify our packages as subject to NAFTA regulations on the outer package and invoice. 

Canadian orders are considered international shipments and all international rules and regulations apply, including import duties and taxes. You are responsible for these additional charges once the shipment reaches your country.

If you need your shoes by a certain date, please contact our customer service elves to verify the expected shipping time. If you are in a hurry to get your shoes and are not particular about the color, you can call and ask if we have any one-of-a-kind shoes in your size on hand to ship immediately.

How long before I get my shoes if I live in a country other than the US or Canada?

On average, we ship most shoes within 1-4 business days of receiving your order, but please plan on up to 2 weeks lead time before we ship to account for material delays, custom soling or extremely busy times of year. All our shoes are handmade to order. We do have most stock shoes readily available, but not always in every size and width. If we need to make your pair, turnaround will be 1-14 days plus shipping. If you are in a hurry, please call to confirm we can ship same day or ask what we have on hand in the sizes you need. Some shoes take longer to make than others. For example, RunAmocs take more time for us to prepare because we are attaching a custom sole per your request.

If you need your shoes by a certain date then please contact our customer service elves to verify the expected shipping time. If you are in a hurry to get your shoes and are not particular about the color then you can call and ask if we have any one-of-a-kind shoes in your size on hand to ship immediately.

Once your shoes leave our shop, shipping to international destinations via FIRST CLASS INT'L mail typically takes 2-3 weeks to arrive, but this time could be extended by several weeks depending on your country's postal system and customs policies. Please allow a maximum of 45 days for delivery from the ship date (that is the minimum amount of time we must wait before filing an insurance claim on the pacakge). Please note that the tracking information provided when your shoes via FIRST CLASS INT'L only tracks the package until it leaves US borders; we have no way of tracking a package outside the United States.

We also offer PRIORITY INTERNATIONAL shipping for a higher rate, which takes an estimated 6-10 days for delivery to most countries and provides international tracking information beyond US borders.

For international shipments, all international rules and regulations apply, including import duties and taxes. You are responsible for these additional charges once the shipment reaches your country.

What do I do if my package doesn't arrive?

Happily this does not occur very often!  If this should occur, please contact us if your package does not arrive when expected. There is tracking information on all domestic shipments we can trace for you.   We will also want to double check the shipping address, so please have your order information on hand.   If the package does not show up within 12 days after shipment in the USA or within 45 days after shipment internationally, we will need to file an insurance claim which we will send to you.  Once filed, we will send a new order to you.

About Soft Star

25Anniversary Rafting Trip
 

Learn more about the elves, the company, and the shoes we make!

How We Make Them

Made in USA
 

Handmade to order with eco-friendly leathers, sheepskin and genuine Vibram™ soles.

Connect With Us

866-763-2525 (toll free)

elves@softstarshoes.com

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