Returns and Exchanges

Policy

We are happy to help you with returns or exchanges, even on Design-Your-Own shoes that are in like-new, saleable condition. There are a few exceptions to this policy: February clearance sale items and special custom requests are non-returnable. Otherwise, any shoes in like-new condition may be returned for any reason within 45 days of receipt. We will refund the full cost of the shoes, but customers are responsible for all shipping charges.

How do I exchange my shoes?

For exchanges of shoes in new, saleable condition - simply ship your shoes back to us for a full refund or store credit as you prefer.  There is a return label on the back of your invoice with a mailing address for your convenience, as well as more information about how to get a free shipping bonus if you opt for store credit on your exchange.

You can place a new order for your new sizes or colors either online or by phone.  Please call or email us to assist with any sizing questions you might have.

 Exchanges can be sent to:

Soft Star Shoes
521 SW Second Street, #201
Corvallis, OR 97333
USA

How do I return my shoes?

Shoes in like-new condition may be returned for any reason within 45 days of receipt. We will refund the full cost of the shoes, but customers are responsible for all shipping charges.

Shoes returned 45 to 90 days after purchase can be exchanged for store credit. Sorry, but we do not accept returns or exchanges after 90 days.

IMPORTANT: Remember to include your name and order number in all returns. Refunds cannot be issued if we don't know where the shoes came from!

There is a return label on the back of your invoice with a mailing address for your convenience. Returns can be sent to:

Soft Star Shoes
521 SW Second Street, #201
Corvallis, OR 97333
USA

Do I pay shipping on exchanges or returns?

Yes.  In order to offer free shipping we would need to artificially inflate the price of our shoes. We like to keep things transparent.

To help the reduce the costs of processing returns/exchanges, you can opt to receive a store credit instead of getting cash back. Because this saves on credit card processing fees, we can pass on the savings to you in the form of a store credit to you to help offset the shipping costs of your next order. This credit (both for your shoes and the first class shipping for a comparable product) will appear in your online account when we receive your returned shoes and can be used easily on your next checkout. You must have an online account with Soft Star Shoes to use this option.

About Soft Star

25Anniversary Rafting Trip
 

Learn more about the elves, the company, and the shoes we make!

How We Make Them

Made in USA
 

Handmade to order with eco-friendly leathers, sheepskin and genuine Vibram™ soles.

Connect With Us

866-763-2525 (toll free)

elves@softstarshoes.com

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