Are "custom" shoes the same as special requests or made-to-measure shoes?

No. Custom shoes are part of the fun we have every day. You do pay extra to pick your own colors and motifs as it requires more labor to make them, but they are not what we consider "special requests" or "made-to-measure" work. Here is how we use those terms:


  • Special Requests are simple alterations we can offer on our shoes for no extra charge, such as making the elastic in your moccasins a bit longer. Shoes made with these requests are still fully refundable.
  • Made-to-Measure shoes usually involve more hands-on design work that may incur extra fees and are non-refundable. We only offer select services in this category.


Click Here for the complete list of special requests and made-to-measure services we offer.

Can I request special color stars, rockets or stitching if I don't see it as a custom option?

Yes! For some of the shoes in our Custom Category, you will see dropdown menus that will allow you to specify the colors you would like for motifs (e.g., stars, rockets, moons), thread or elastic color. To keep things simple, we do not show these options for every part of every custom shoe. If there is a thread or motif color you would like us to use on your shoe, feel free to let us know in the "Additional Notes" field when you place your order. Please note that we can only do requests like this for custom shoes, not our current collection colors.

Can I wash my shoes?

For our vegan shoes: yes! Wash away!


For our leather shoes: we don't recommend frequent washing of any leather product as it strips the leather of its natural oils and tends to dry stiffer, but if needed, you can hand wash your leather shoes using a gentle shampoo and cool water. 


We are often asked if our shoes can be washed in a washing machine. While not recommended as a normal course of action, when in dire straits, the Elves have been known to toss a pair of leather shoes in the machine with generally good results. Just don't mix them with any other item because of color bleeding, and do NOT put your Softstar shoes the dryer. Shoes with sheepskin can take 3-4 days to air dry if fully submerged in water. You can speed up the drying by stuffing with old newspapers and replacing the paper twice dailyy.;

Help! Color from my shoes is all over my feet!

Softstar Shoes are made from eco-friendly, tanned in USA leathers. Because we use natural food-grade dyes in our leather (instead of chemical fixatives) there is often some initial color transference to your socks or skin if your shoes become damp. This is natural will decrease with use.

How do your moccasins compare to Robeez or Bobux shoes?

Softstar Moccasins have been made with the same great fitting design since 1989. Robeez and Bobux shoes were introduced later, and adopted our elastic closure system. However, the similarities stop there.


Softstars are the only shoes with soft, moisture absorbing natural sheepskin soles. The sheepskin sole wicks away moisture and also provides more cushiony protection against toys, gravel or other objects under your toddler's toes. 


Our shoes are handcrafted here in the USA by our elves, unlike other children's shoes. All of our leathers come from US based tanneries, which have stringent rules and regulations for worker safety and environmental standards. No formaldehyde is used in the tanning of our leathers (not the case with many imported leathers and shoes).


Finally, our moccasin sizes don't stop at age 4 like the competitors—we make them for infants, toddlers, preschoolers, youths and adults!

How long will a pair of Softstar shoes last?

The glove-like properties of our shoes promotes healthy foot development, balance and body awareness, but the shoes are not going to be as abrasion resistant as a thick rubber soled shoe made with layers of adhesives and materials. Sofstar shoes will last anywhere from 3 months to 10 years depending on the individual and how the shoes are treated.


We have customers who have put over 600 miles on their RunAmocs and customers who pass down their children's shoes 3 or 4 times. Within the shop we even have a few well-loved pairs that are 15 years old and counting !


Check out this blog post about a customer's 22-year-old moccasins.


That being said, durability does vary greatly from person to person. Some customers wear through their shoes quickly when using them as outdoor shoes in rough conditions or when the pair is too small. The soft leather design is susceptible to tears or holes if used for scrambling or toes are dragged on pavement. They will not have the same durability as synthetic running shoes with thick soles (on the other hand, our minimalist soles are so thin they do not need to be replaced for unevenly-worn soles that lead to sever pronation or supination, like conventional shoes). Our shoes can last you years and years depending on your usage and wear habits. Think of them as leather gloves for your feet!

What colors are available?

We have many leather and vegan colors available for our shoes. To see the complete list, or to order swatches to be mailed to you, visit our color swatch page. We also have a color-crayon matching guide you can use to match our colors to popular Crayola Crayon colors—with free printouts for kids to color their own shoes!

What materials are used to make your shoes?

Click here for descriptions of the materials we use.

Do you make custom shoes?

If you are looking to make our existing shoe styles with your own custom colors and motifs, then yes! Since we make all of our shoes by hand, this is a service we're happy to offer. You can see all of our custom shoe options here.

If you are looking for special requests beyond our regular shoe designs, or made-to-measure shoes, then we do offer limited services Please visit our special request page for more information.

What's up with the tassels?

You may have noticed leather tassels among our adult accessories. These tassels were developed by one of our talented elves and we think they're spectacular! Although they aren't shoes, they are still made with the same high quality craftsmanship and leather materials as our footwear and we are proud to sell them on our site.

Do you have shoes for earthing that are grounded?

Yes. Our moccasins and shoes with leather soles will work once moisture is present in the sole from the environment and/or perspiration. For more information and for a complete list of shoes that allow Earthing/Grounding conductivity, visit our earthing Shoes page. Please note that these shoes are not designed to meet specifications for clean room applications or laboratory environments that require electro-static discharge (ESD) straps.