Soft Star Shoes Security & Privacy Policy

Updated 11/18/2011

Please read this privacy policy and the Soft Star Shoes Terms of Use before using this website.

 

Security & Privacy Policy

Soft Star Shoes cares about your privacy and keeping your personal information secure. All ordering information is transmitted via SSL encryption and stored on secure, encrypted servers. We do not share or sell your personal information with anyone.

 We are committed to your security and privacy. We want to make any shopping experience you have with us enjoyable, informative, convenient, and secure. To accomplish this we collect customer information that permits us to enhance your shopping experience and to communicate with you about our products, services, and promotions. We want to assure you that your personal information is managed responsibly.

 

What information is collected?

Soft Star Shoes collects information from you that you provide when making a purchase (online or on the phone), logging into your account, registering with us, or signing up for email updates. The information collected may include your name, mailing address, billing address, email address, phone number, or credit card number.  In addition to your personal information, we may maintain a record of your purchases made online or over the phone including custom sizing.  When you enter a contest or other promotional feature, we may ask for your name, address, and email address so we can administer the contest and notify winners.

 

How is my information used?

Personal information that is collected is used to confirm and process your order, to contact you regarding updates to your order or to provide you with marketing information regarding website and product updates, special promotions, etc. If you do not wish to receive marketing correspondence, please email us at elves@softstarshoes.com.

Purchase records are used to tailor our product offering and make your shopping experience more enjoyable and convenient.

 

Will my information be shared?

Soft Star Shoes does not sell, rent or trade our customer email addresses with third parties. However, we may provide other personal information to third parties, such as UPS, in order to provide services like fulfilling orders, processing payments, conducting surveys, or administering emails.

 

What are cookies and how does Soft Star Shoes use them?

We use cookies on our site. A "cookie" is a small file containing a unique string of characters that is sent to your computer when you visit our website for the first time. When you visit again, the cookie allows us to recognize your browser which allows us to connect your computer with the information we store in our secure database. This allows us to provide services such as a more personalized experience on our website, remembering items placed in your shopping cart and auto-filling forms during checkout.  Soft Star Shoes does not save any password or credit card information in cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.  If you prefer you may call Customer Service at 866-763-2525 to place your order. 

 

How do I review or update my information?

If you are a registered user online you may access your information by signing in and clicking on “My Account” at the top of the page. You may make changes to your personal information, email preferences, or mailing preferences on this page. Be sure to click the “Update My Account” button to save your changes.

You can also contact customer service to access or make changes to your information by calling 866-763-2525 or sending an email to elves@softstarshoes.com. 

 

How do I remove my information?

If you prefer not to receive marketing emails from Soft Star Shoes, and you are a registered user online, you may “opt out” by signing in and clicking on “My Account” at the top of the page. If you only wish to unsubscribe from emails you can click on the unsubscribe link at the bottom of the email. You may also contact customer service by calling 866-763-2525 or sending an email. If you send an email to customer service, please be sure to include your name, address, and/or email address as it appears on the email or mailing you received from Soft Star Shoes and indicate you would like to be removed from the email list.

 

How does Soft Star Shoes ensure my information is secure?

The security of your personal information is very important to Soft Star Shoes, and we have implemented measures to ensure your information is processed confidentially, accurately, and securely. Our website uses Secure Sockets Layer (SSL) technology to encrypt your order information, such as your name, address, and credit card number, during data transmission. Once you begin the checkout process you will be in secure mode and should see either a solid key icon or a locked padlock icon at the bottom of your Internet browser window. In addition, the beginning of the Soft Star Shoes URL address at the top of your browser should change from “http” to “https”; the “s” standing for secure.

Your data is stored in an encrypted database. Soft Star employees do not have access to credit card numbers on orders placed through our website. 

The Soft Star Shoes website also displays the Authorize.net Verified Merchant symbol, which indicates that the site has been authenticated by Authorize.net and that confidential transactions with our site are secured by SSL encryption.

Authorize.Net Merchant - Click to Verify

 

How does Soft Star Shoes protect children’s privacy?

We at Soft Star Shoes are concerned about the safety and security of children. In accordance with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that an individual is under the age of 13, and has submitted any information to Soft Star Shoes for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

 

What if there are changes made to this policy?

Soft Star Shoes may make updates to this policy from time to time. Any updates that are made will be posted on this page. We encourage customers to periodically review this policy to stay informed of how we collect, use, and protect customer information. 

 

What is the scope of this policy?

This policy applies to Soft Star Shoes’ treatment of personally identifiable information that Soft Star Shoes collects through its website and when you use Soft Star Shoes’ services. The policy does not apply to practices of companies whose websites may be linked to this website. For access to the privacy policies of such linked websites, please refer to the information provided by such websites at their home pages. Also see Terms of Use section below.

 

Social Networking or Other User-Generated-Content Sites, and Other Websites

We may at times facilitate easy access to third-party sites, like social networking sites and other sites that host user-generated content. This may include easy click-through access or even "single sign-on" to these sites. The third-party's privacy policy applies to any personal information you provide at these sites.

About Soft Star

25Anniversary Rafting Trip
 

Learn more about the elves, the company, and the shoes we make!

How We Make Them

Made in USA
 

Handmade to order with eco-friendly leathers, sheepskin and genuine Vibram™ soles.

Connect With Us

866-763-2525 (toll free)

elves@softstarshoes.com

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