Survey Response Overwhelming!
Thanks to all of our customers who took time last month to respond to our survey! We were overwhelmed with a response rate of over 70%!! In addition, many of you were very passionate, offering rich, detailed feedback in the open-ended comments. We literally have a "book" of comments that we have been pouring through, and really feel very honored to have such an enthusiastic and impassioned group of customers.
As a result of all the comments, we have decided to make a couple of changes to improve our offerings and service. The changes will include adding some additional color choices (whew!), some dressier shoe styles and improved newsletters/promotions. Also, many people were surprised to learn in the course of the survey that Soft Star is not just for little people-- many comments expressed surprise that we made adult moccasins. We will be working to change our website to make this more prominent.
The interesting thing when reading through stacks and stacks of comments is that three types of comments kept coming through loud and clear:
1. We are passionate about healthy choices for our children
2. We support companies that are environmentally responsible
3. We appreciate unique, hand-crafted products
Customers expressed appreciation for Soft Star's expertise in designing flexible, comfortable shoes that simulate barefoot conditions. Our use of non-toxic and natural materials was also an important selling point to many customers. The ability to design your own shoe was seen as a really fun way to express your own creativity. Although we spend hours each day on the phone with our customers, it was fun to get such a large amount of rich feedback all in one big chunk. We've always enjoyed our customers, but this survey made us take pause and realize what a unique and special group they really are.
Soft Star Shoes is a family friendly company located in Corvallis, Oregon. Viewpoints in this blog are those of individual workshop elves, and do not necessarily represent those of www.SoftStarShoes.com
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- ►December 2013 (6)
- Happy Thanksgiving! Holiday Shopping Tips and Ideas from the Elves
- GIVEAWAY! One-of-a-Kind Green Merry Mocs
- Holiday Shipping for Soft Star Shoes
- Tips for Choosing Minimalist Boots and Winter Shoes
- GIVEAWAY: Win a Free Pair of Very Unique Merry Mocs!
- We Have a Winner for Our Halloween Costume Contest!
- Help Us Pick a New Leather Color
- Shoe Artisans Share New Ideas at the Soft Star Workshop
- Heartfelt Obituary for Red Dash
- Monkeys and Elves Unite! Soft Star Teams Up with Luna Sandals
- Soft Star Halloween Costume Photo Contest… and a Secret from the Elves
- Knee Arthritis? Change Your Shoes for Prevention and Treatment
- We Have a Sweepstakes Winner! And More to Come...
- ►September 2013 (5)
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- Should Trail Shoes Be Thicker Than Street Shoes? Maybe Not...
- Soft Star Survey: Receive a Free $5 Gift Card and a Chance to Win $100 Cash!
- Elves Getting Dirty! Soft Star Volunteers at SAGE Community Gardens
- First Sneak Peek at the New Soft Star Ballet Flat!
- Maker's Wild Documentary: Go Behind the Scenes at Soft Star Shoes
- Are High Heels Giving You Hammer Toes? Tips for Prevention and Treatment
- Intrigued by Barefoot Running? Start this Weekend with International Barefoot Running Day!
- Are Those Shoes Made of Wood?
- Wikler's Quest for Healthy Children's Feet
- Michael Sandler Visit and Workshop – Barefoot Walking Book Review and GIVEAWAY!
- Thinking of Boston
- How Fast Do Children's Feet Grow?
- Barefoot Pioneers: the People Who Taught Us "Barefoot is Best"
- Caballo Blanco's Legacy Lives On: Tom Norwood Returns from Copper Canyon
- Book Review: Overthinking the Marathon by Ray Charbonneau
- Reinventing the Hammer: OSU Students Bring Their Skills to Soft Star
- An Olympic Thank You! Help Missy Franklin Swim for MS
- The Mighty Arch, Part 2: Strengthen Your Arches to Treat and Prevent Foot Pain
- Running Green: Soft Star Shoes at the Portland Shamrock Run
- Winter Playday at the Soft Star Workshop
- The Mighty Arch, Part 1: A Natural Cure for Plantar Fasciitis?
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- A Barefoot Running Book for Kids (Includes Free Lesson in Consumerism) + GIVEAWAY!
- Happy Thanksgiving! Turkey Shoes and Small Business
- Infographic: How to Choose Barefoot Shoes
- Rally 4 Jillie!
- Gifts for Her this Holiday Season - Fitting Tassels
- Sneak Peek at New Shoes for Women and Men - Vote for a Name!
- Soft Star Shoes for Mari's Place
- Introducing Youth Dash and Phoenix Boots
- Sneak Peek of the New Youth Dash - Vote for Your Favorite Color!
- And the Winner Is...
- Race, Walk or Skip for the Cure!
- Caption Contest Finalists - Vote for Your Favorite!
- Soft Star Caption Contest – Win a Free DVD of Barefoot Running, the Movie!
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